Shipping Information

Thank you for your purchase. We ship Nationwide. Large items are shipped by Freight Carrier on a pallet. Delivery will be to your home via curbside service, The driver will not bring the crate into your garage, home or business, and will not assist you in opening the crate. Liftgate service is an additional expense that is not included. If you would like a liftgate, please notify us at the time of purchase.  

We select shipping companies that agree to deliver items in a timely and safe manner, however, please understand that the shipping companies are run by their own policies and procedures that are out of our control.  Once the items leave our workshop, we cannot make guarantees that items will be delivered by a specified date. We will provide an estimated date if requested, but this is not to be taken as a guarantee. Should this date not be met, it is not a valid reason to cancel the order, and Wood and Stone Designs will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge of any kind incurred by our customers if delivery takes longer than anticipated.

Damaged Merchandise

Please thoroughly inspect the package/crate for damage BEFORE signing for the delivery. Damage to the package/crate must be immediately reported to the carrier before you sign AND it must be noted on the Bill of Lading. If damage is severe you have the option of immediately refusing delivery of your order. This is the preferred course of action if the damage looks to be extensive.

IMPORTANT NOTE: Please inspect your items before the carrier leaves and sign your Bill of Lading . Note damage (if any).

 Accepting delivery of any damaged freight and failing to notify the driver or signing the freight bill at time of delivery means you have signed off on the freight and will be responsible for all charges incurred thereafter.

 Cancellation & Return Policy

Since all of Wood and Stone Design’s products are custom made-to-order items. We cannot accept returns, exchanges, or cancellations. 

After production has started, changes to your order are not possible. Wood and Stone Designs will make every effort to honor any requests to change orders, but additional charges may be incurred and we reserve the right to reject such requests at our sole discretion. 

Thank you for your business!

Care and Maintenance of your Concrete Products.

Our concrete products are sealed with several layers of commercial grade sealer. The sealer will resist stains, but proper maintenance is important.

• For the first 4-6 weeks, do not leave any items on the concrete for prolonged periods of time, including dish or hand towels. Take extra care to wipe up any liquids immediately.
• NEVER use your sealed concrete as a cutting board. It can damage the sealer.
• Wipe up spills as they occur. Use a damp cloth or a natural cleaning solution. Take extra caution to wipe up highly acid liquids such as wine, vinegar, lemon juice.  
• Use non abrasive cleaners. Abrasive cleaners or scrubbing pads can wear down the sealer.
• Use coasters or felt pads below anything with sharp edges.
• Avoid putting HOT cookware directly from stove or oven onto surface. Concrete is heat resistant but you don’t want to damage the sealer.  
• Maintain with coconut oil. Simply apply with clean cloth and wipe off. Indoor pieces do not need as often. Outdoor pieces and sinks need when whitening occurs.  
• For several weeks after applying the sealer you may notice the concrete darken in areas where water or liquid contact the surface. This is normal as the sealer continues to cure.  
• Thanks for choosing Wood and Stone Designs. We love to help you bring the natural beauty of Concrete and Wood into your home.

We would love to see picture of our products installed in your home. Please post on our social media page or email us at Corey@woodandstonedesigns.com.